Holiday Inn

Scenario

Mystery shop of Hospitality Service and an audit of quality standards. Holiday Inn considers their breakfast as a key value-add for their business and leisure guests. We assisted in observing and testing the consistency and quality of the service, facilities and guest experiences to ensure their investment is being executed with excellence.

Here’s What Happened

Our Mission:

  • Recruit and onboard Mystery Shoppers with the look and feel of a business professional
  • Visit select hotels and evaluate their breakfast service: ordering, speed, courtesy, quality of food and the professionalism of staff

The Results

This program enabled Holiday Inn to quantify customer satisfaction, re-evaluate their value proposition, and become more successful in this highly competitive market segment.

Holiday Inn

More like this

Garmin
  • Market Intelligence

Garmin

Audit and merchandising of Garmin Cartography displays in select Cabela’s and Bass Pro Shops across Canada. Audit and merchandising of Garmin Cartography displays in select Cabela’s and Bass Pro Shops across Canada.

Google
  • Market Intelligence

Google

Google makes significant investments into the launch and presentation of new products. Google Canada asked A&A to perform an audit of their displays at select retail locations across Canada.

We take care of all your needs

Here’s a list of all services we provide:

Brand Advocacy

Brand Advocacy

Break/Fix

Break/Fix

Experiential Marketing

Experiential Marketing

Headquarter Management

Headquarter Management

Market Intelligence

Market Intelligence

Merchandising

Merchandising

Contact us

Conversations are free!
Let’s have one.

3250 Lakeshore Blvd. West
Toronto, ON
M8V1M1
Canada