TQM - Total Quality Management
A&A Merchandising is committed to the Total Quality Management (TQM) concept. We not only implement the principals of TQM in our Retail Merchandising and Corporate Marketing Support programs, but we also incorporate those same principals within our internal operations. The result is an organization that is fully dedicated to Quality in every aspect of our work.
In the simplest of terms, we take work requirements (inputs), put them through an internal process that measures defect rates and cycle time, and produce an output that is of value to our client.
The process is ever changing with innovation and continuous improvement. The objective is to make the process better by focusing not only on the process itself, but also on the people and their attitudes. We also focus on the strategic objectives of our client.
Six Sigma Philosophy
Six Sigma is a methodology for working on processes. It serves as a performance metric that strives to attain a nearly perfect defect rate of 3.4 defects per million opportunities.
Six Sigma is also a philosophy that defects cost money. Basically, lower costs lead to more satisfied customers, which eventually leads to a sustainable competitive advantage.
It is well known that as quality improves actual costs decrease. We would expect hard cash savings of at least 22% in transactual work, as compared to manufacturing which is typically less than 20%. This does not include the value of satisfied customers or the benefits of sustainable competitive advantage. We use such Six Sigma philosophies and methodologies in managing projects and in managing projects and processes for our clients as well as our own internal operations.
We continuously monitor our performance with the best practices of our industry. We are members of several trade organizations that subscribe to TQM, and hence are able to measure our performance vis a vis similar companies in similar industries. We take these performance metrics and use them as benchmarks to improve our own processes and ultimately provide a superior level of service for our clients.