MysteryShopping

 

 

A&A customizes every mystery shopping assignment to best simulate an actual customer encounter.  This means that our Shoppers are selected based on their background, qualifications, technical abilities, and how well they match our client’s target market.  This service helps to ensure your products are displayed as planned and the staff are selling them by highlighting the desired features.  By ensuring a natural shopping scenario, you gain insights as to what your customers’ experience is really like.  Our services include:

  • – Evaluating service levels & product knowledge at retail locations
  • – Monitoring switch and bait tactics
  • – Doing competitive audits for both retailers & vendors
  • – Performing customer exit interviews to determine customer satisfaction.
  • – Monitoring store compliance levels for vendor initiatives
  • – Rewarding Sales Associates that successfully respond to questions

 

To see our Mystery Shoppers in action, click here.